September 14th - Release Opens
The release is available to edit/customize, pick up, or ship out (assuming the weather is okay). We build each release to be compelling as-is, but absolutely welcome the opportunity to tailor it to your personal preferences. Remember, each release is 100% customizable.
September 28th - Customization Window Closes (5:00 PM PT)
Reach out via email (orders@kionawine.com) or text/call us (509-588-6716). We do not outsource email, phone, or texting service - you'll be chatting with Sarah, Savannah, Nicole, Chandra, and/or Kelly right here in our office. This is the last day for the Estate Bottled Red Mountain Carmenère add-on special (details below).
September 30th - Charge Day
Unless we hear from you ahead of time, this is when we'll process your order, run the transaction, and seal up your hand-packed box. We do all of this in-house and it's a big job - please help us help you by communicating any customizations before the September 28th deadline.
October 6th - Default Ship Day
We can be flexible with alternative ship dates if it makes more sense for you. Temperature considerations are in effect - we won't ship your box if it's too hot/cold on the 6th where you live. Please let us know as soon as possible if you don't want us to ship your wine on the 6th.